Tech Library White Papers

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  • What Does an Effective API Strategy Look Like?

    APIs are transforming how we conduct business—they’re improving the speed and quality of software development and data integration—and they’re a growing phenomenon. In the last eight years, the number of public APIs has gone from less than 2,000 to more than 50,000, and that growth is driving increased investment across multiple industries. APIs are here to stay.

  • Four Ways to Improve Customer Experience with a Modern Identity Service

    Organizations want their dev teams to roll out great new experiences that attract and retain customers while improving their lifetime value. However, today’s end users are trained by the Googles, Amazons, and Facebooks of the world to disengage from experiences that aren’t technologically advanced, frictionless, omnichannel, and relevant.

  • From Zero to Hero: The Path to CIAM Maturity

    Are you confused about how to get started with customer identity for your organization? Or have you started the journey but aren’t sure what to do next? This eBook has been designed to help you, regardless of your current journey stage.

  • The Speed of Change: How Fast Are You?

    How fast is your IT? You need speed and adaptability to adjust as big changes in the global economy and our daily lives keep coming. Disruption is the status quo, and the “new normal” is not yet defined. Are you prepared for what’s next? What are IT organizations saying about it all?

  • Account Fraud Takeover - How to Protect Your Customers and Business

    Account takeover fraud results in more than financial losses. A successful attack is stressful and frustrating for the customer – a negative experience that can put customer loyalty at risk. Fraudsters’ weapons and methods are evolving. Download this guide to learn how to block account takeover by enhancing your current fraud solutions with technologies such as risk analytics with machine learning.

  • Forrester Total Economic Impact™ Of IBM Watson Assistant

    IBM recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of IBM Watson Assistant on organizations. Learn how IBM Watson Assistant can cut costs, drive revenue, and free precious resources for higher value work – all while improving customer NPS.

  • Gartner Magic Quadrant for Insight Engines

    Watson Discovery, IBM's AI powered search capability, doesn't just extract information; it crawls complex business documents and serves up answers with context, both on-demand and proactively via a simple natural language search, giving businesses insights impossible to derive otherwise. Clients across a variety of industries have seen positive results leveraging Watson Discovery; Australian energy company, Woodside, has experienced a 75% decrease in time employees spend searching for expert knowledge.

  • O'Reilly Kubernetes Patterns - Reusuable Elements for Designing Cloud-Native Applications

    The way developers design, build, and run software has changed significantly with the evolution of microservices and containers. These modern architectures use new primitives that require a different set of practices than most developers, tech leads, and architects are accustomed to. With this focused guide, Bilgin Ibryam and Roland Huß from Red Hat provide common reusable elements, patterns, principles, and practices for designing and implementing cloud-native applications on Kubernetes.

  • Eight Steps to Cloud-Native Application Development

    Download this whitepaper to learn the cloud-native app development journey and the eight steps to cloud-native application success.

  • An Introduction to Enterprise Kubernetes

    Containers are transforming the way we think about application architecture and the speed at which teams can deliver on business requirements. They promise application portability across hybrid cloud environments and allow developers to focus on building a great product, without the distraction of underlying infrastructure or execution details.

  • Hands-On Enterprise Java Microservices with Eclipse MicroProfile

    An effective guide to designing, building, and deploying enterprise Java microservices with Eclipse MicroProfile.

  • Golden Records are Key to Solid Data Quality

    Learn why golden records are the key to solid data quality and why your approach to achieving the single customer view (SCV) is equally important in this whitepaper by noted SQL Server MVP Stephen Wynkoop.