Study: Poor End User Experience Is Top Cloud Concern

According to a global survey of 468 IT decision makers published this week, cloud bottlenecks affecting user experience is a major concern when looking into cloud solutions.

Nearly two-thirds, or 64 percent, of those surveyed said the impact on the end user experience was the top management concern, compared with 44 percent, who were worried about the effect poor performance can have on revenue. Fifty one percent pointed to brand reputation as the biggest concern. The study was conducted by Research in Action and commissioned by application performance management vendor Compuware.

Among some other findings in the study:

  • 81 percent already use or plan to deploy cloud-based ecommerce platforms within the next year
  • 73 percent use outdated methods to track and manage app performance
  • Cloud infrastructure and services will be the number 1 investment by CIOs in 2013 (12. 5 percent) followed by renegotiating outsourcing contracts (9.6 percent) and big data analytics (9.2 percent).
  • Test and backup is the leading area IT will invest in cloud computing over the next year (24.1 percent), followed by building private clouds (17.1 perecent) and public and hybrid cloud deployments (15 percent)


About the Author

Jeffrey Schwartz is editor of Redmond magazine and also covers cloud computing for Virtualization Review's Cloud Report. In addition, he writes the Channeling the Cloud column for Redmond Channel Partner. Follow him on Twitter @JeffreySchwartz.