Managed Objects Tosses Out Lifeline to Mercury Customers

Managed Objects hopes to capitalize on the management changes at Mercury Interactive with its Lifeline Program, which aims to provide an alternative to Mercury customers who use that company’s solutions for business availability and business service management.

Through the Lifeline Program, Mercury customers seeking business availability and broader BSM solutions get an attractive product license exchange offer, Managed Objects claims. The Lifeline Program seeks to exchange annual maintenance contracts for comparable licenses of Managed Objects' business service management solutions.

In addition, Managed Objects will provide at no cost 2 days’ worth of consultation to figure out a migration plan from Mercury to Managed Objects solutions. Customers can then choose to leverage the skills of Managed Objects' professional services organization for a fee. The Lifeline Program's free assessment offer expires March 31, 2006. For more information on the Mercury Lifeline Program, click here.

Managed Objects BSM architecture views servers, applications and networks as interrelated elements forming business service configurations that collectively deliver IT services crucial for business operations, according to the company. This enables IT services delivered to the business, such as e-mail, supply chain or online trading, to be monitored, managed, measured and communicated holistically and thereby more effectively. Whether clients need to find and resolve availability and/or performance problems, improve response time, manage the impact of change or report service-level metrics to the business, BSM enables Mercury customers to bridge from an application perspective to managed end-to-end service delivery.