CA and Nexio Offer IT Service Management Best Practices
Computer Associates International and Nexio Technologies announced on Wednesday
a new best practices library dubbed CANEXION that provides ITIL processes and
implementation procedures mapped to CA Service Management products.
By easing the implementation of proven service management best practices, CANEXION
enables CA customers to optimize the productivity of their IT organizations
and improve the alignment of IT investments with business priorities, according
to CA. It is based on industry standards and frameworks such as ITIL, CobiT
The CANEXION Best Practices Library was jointly developed by CA Technology
Services and Nexio and is available free here. Nexio
is a strategic augmentation services partner to CA Technology Services, and
CANEXION is the result of aligning ITIL best practices with the practical implementation
experience gained through this partnership. CA is planning to localize content
in other languages to keep customers current with ongoing changes in relevant
industry standards. Implementation services and enhanced versions of the best
practices library also are available.
"Compliance isn't a destination--it's a constant process that has to be
embedded into IT's day-to-day processes," says Martial Rivard, president
of Nexio Technologies. "Through CANEXION, IT organizations can bring order
and visibility to their ongoing service management efforts so that they achieve
concrete results without putting an undue strain on their staffs and budgets."
"ITIL best practices and Nexio's process expertise have helped us deliver
optimum system performance both from an availability and performance perspective,
while allowing us to operate at the lowest cost and deliver quality to our customers,"
says Eric Carleton, director, Enterprise Systems Infrastructure /Operations
at Domtar, a manufacturer of business papers, commercial printing and publication,
technical and specialty papers.