Review: SSW eXtreme Emails!
SSW eXtreme Emails!
Neutral Bay, Sydney NSW, AUSTRALIA
+ 61 2 9953 3000
These days a number of bug-tracking products integrate e-mail so that
customer communications can be managed from within the product. SSW
eXtreme Emails goes the opposite route, integrating bug-tracking into
After the easy installation (just make sure you have .NET 1.1 and, of
course, Outlook present), you can open up your Outlook to find an
additional toolbar waiting for you. The first button on the toolbar is
"Incident". Select an e-mail message, click the button, and then you get
to fill in other information, like the priority of the incident
represented by the e-mail and the person to assign it to. All of this is
handled by attaching custom properties to the message. SSW eXtreme
EMails also installs a custom view so that you can see the important
With your e-mail folders full of incidents, you can have the product
generate a daily scheduling e-mail so you can see what's up. You can
also get rollup reports out of the product, which are formatted to be
sent off to a client (the core target market here seems to be consulting
organizations). Thus, you can keep all the incidents related to a
project in a single folder and keep track of them easily.
Along with the actual guts of the software, you get a little tutorial
showing you how you can use the product to drive an XP sort of process
for your software development. Instead of using little cards for user
stories, it uses e-mails - which, frankly, makes more sense to me. Think
of it as XP moving out of the pencil and paper age.
The sweet spot here is going to be programming groups that use Outlook
with Exchange and an agile methodology. If that's you, take a look - you
can download a free trial version to test out, or just read the product
Mike Gunderloy has been developing software for a quarter-century now, and writing about it for nearly as long. He walked away from a .NET development career in 2006 and has been a happy Rails user ever since. Mike blogs at A Fresh Cup.