ADT at Gartner ITxpo: Another vote to endorse offshoring
SAN DIEGO, Calif. -- IT management needs to embrace
offshore outsourcing, despite the "genuine threat" of job losses, because the
trend is not going to go away, asserted Michael Fleisher, chairman and CEO of
Gartner. In his welcoming address to attendees at the Gartner Symposium/ITxpo
2004 in San Diego on Monday, he argued that two popular responses, protectionism
and blaming others, including the people of India and China, are doomed to
''We must act from knowledge, not fear,'' Fleisher told an audience made up largely
of IT managers in a packed ballroom in the San Diego convention center. At
the same time, he conveyed Gartner's view that many of the IT jobs currently being
outsourced will ''disappear in the next few years'' due to advances in technology.
He also asked his audience to remember that there is nothing new about
technology changing the workforce. It has been going on since automobiles
put blacksmiths out of business and direct dial telephones sent telephone
operators into retirement.
Facing the offshore challenge head-on, Fleisher said, "IT managers and
executives best strategy for survival" is to embrace the trend.
''Become your company's authority on outsourcing,'' he told his audience.
This will include helping organizations decide what business processes to
send offshore and which to keep inside the company.
To keep up with the changing computing world, Fleisher said IT management
needs to focus on four trends that Gartner believes will be crucial to business
computing by 2006. These are secure wireless networks, "always on"
mobile computing, cheaper computing power and especially Service-Oriented
Architecture (SOA), which he said will make cheaper and faster application
Rich Seeley is Web Editor for Campus Technology.