Ecolab wins change management bet
The long-term utilization of change management
techniques has led to a significant return on investment for Ecolab (http://www.ecolab.com), a global manufacturer
of commercial cleaning and sanitizing products based in St. Paul, Minn.
The company adopted Serena Change Man ZMF from Serena Software (http://www.serena.com), San Mateo, Calif.,
about eight years ago to manage changes in its mainframe environment. Ecolab
estimated that the implementation of Change Man ZMF would save approximately
11,300 hours between application development and production operations annually.
About four years ago, Ecolab adopted Serena Change Man DS to manage changes in
its client/server environment.
''Without adequate change management tools and application development
processes in place, there's no way you can effectively manage and control
changes in your environment, absolutely no way,'' noted Chuck Mason, senior
operations analyst. He added that having good control policies and application
development procedures in place, along with the tools, ''is a necessity for
running an operation that can deliver quality products on time and in
Gaining the confidence of developers at the onset of the project proved to be
Ecolab's most significant challenge. ''It's a culture change,'' Mason explained.
Having convinced developers that Serena's tools would actually make their jobs
easier, Ecolab now provides those developers with the tools and capabilities
they need to manage their application development.
''The development groups have total confidence that their change management
tools will migrate their changes throughout the entire application life cycle,
knowing that components and changes are always tracked and monitored,'' Mason
said. ''An enterprise change management solution is our ultimate goal for
managing change. We are always looking for opportunities to achieve this
Boston-based Yankee Group (http://www.yankeegroup.com) reports that a
particular advanced enterprise change management solution is now helping
numerous organizations realize a 28% reduction in application downtime, a 23%
improvement in time to market and an 18% reduction in hard development
Lana Gates is a freelance writer based in Mesa, Arizona. She can be reached via e-mail at firstname.lastname@example.org.