In-Depth

Data mining profile: HNC Software Inc

Company comments

Comments of Craig MacDonald, group vice president of optimized solutions, HNC

On trends:

“Neurals haven’t found their way into the marketing side too much yet. Marketing people don’t like the black-box approach of neurals. If an analytic [method] works, they want to know how.”

“The market is evolving. The next step is enterprise analytical ‘decisioning.’ That means doing analytics and decisions across the board.”

“Also a trend is the expansion of the scope in data mining, in the types of data handled. Companies are trying to access their unstructured data call center notes, for example.”

Tips for software buyers/developers: “Create a model that is as sophisticated as the problem requires –- but not more so.”

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