Innovate and Transform Operations at Scale -- ADTmag

Innovate and Transform Operations at Scale

Data holds the key to innovation and forms the backbone of modern business, particularly within essential operations like incident management, customer service and engagement. Yet, more than three-quarters of the technical leads and developers recently surveyed by PagerDuty and 1105 Media said they don’t enjoy clear lines of insight from operations to business outcomes. Those teams also remain largely entrenched in the day-to-day manual, repetitive tasks required to perform essential functions.

This report details the survey’s findings, contextualized within the modern operations landscape, with the goal of helping businesses move the needle on innovation and automation, and empowering teams to transform operations at scale.

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