Watson Masterclass: Customer service & AI - Episode 1: Why conversational AI
Episode 1: Why conversational AI?
Before making the decision to begin the Conversational AI journey, you must understand the drivers and approaches for building a conversational solution. This will help you to define your strategy.
This episode will give you insight into what conversational AI is, the best use cases for AI in customer service, and how to prove that your solution will positively impact your organization.
Duration: 1 Hour