News

Review: RMTrack

• By Mike Gunderloy
• November 14, 2003

RMTrack 1.2.2
starting at $299
RMTrack Issue Tracking Solutions, Inc.
Toronto, Ontario
(416) 929-1720
www.rmtrack.com

RMTrack is a very customizable ASP.NET-based bug-tracking system. How customizable? Well, right down to the level of workflow. If you want to add a new status for a bug ("Waiting for Decision from Mr. Bigg", perhaps), you can just fire up RMTrack's graphical workflow designer (which runs in Internet Explorer, along with the rest of the application), add the new state to the workflow diagram, and dictate who can move bugs there and from which other states. So, with a bit of work you can fit the bug-tracking system to your organization rather than the other way around.

You can customize pretty much everything else, too: user groups, priority codes, resolution codes, you name it (and of course the usual stuff like which projects you have active and what builds you're planning to make). Even the layout of the main bug form can be changed by manipulating controls on another ASP.NET page.

Despite this power, there's a good set of defaults right out of the box. To get going, you just install the application (which went without a hitch on my Windows 2000 test server), set up your users, projects, and builds, and away you go. The user interface is reasonably intuitive, and anyone with a bit of bug-tracking experience shouldn't have any trouble using it.

Other nice touches include a way to set up "public users" who can enter bugs but not read reports, a good set of graphical tracking reports, and flexible e-mail notifications. If you'd like to try it out, you can download a 30-day trial version, as well as all of the relevant manuals (there's also excellent help available within the product). You might also like to know that all licenses are discounted 30% through December 20, 2003.

............

For more reviews and opinions from Mike Gunderloy, click here.