How Comcast Creates a Single View of Customers with NoSQL -- ADTmag

How Comcast Creates a Single View of Customers with NoSQL

Date: October 30, 2018 @ 11:00 AM PST / 2:00 PM EST

Speakers: Ali LeClerc; Couchbase, Sr. Product Marketing Manager & Scott Carney; Comcast, Director of Software Development

A key part of Comcast’s business model is to provide a customer experience that is always improving. Achieving that goal is complicated because customers interact with Comcast in many different ways – and capturing all those interactions to build a single view of each customer had become a serious challenge with relational technologies.

In this webinar, Comcast’s Director of Software Development, Scott Carney, will share why Comcast chose the Couchbase Data Platform’s powerful yet flexible technology to:

Solve the constantly changing complexities of capturing customer engagement
Add and combine both new and changing forms of customer data
Give employees fast access to real-time customer data
Empower every support touchpoint with a 360˚ view of customer interactions
Keep customers happier and employees more productive

Register now to learn how Couchbase enables Comcast to provide an amazing customer experience while supporting 30 million customers, 210+ million documents, and 100+ thousand users.

Duration: 1 Hour

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