Execs reveal top IT problems in IT governance study

The top two IT-related problems are operational incidents and staffing issues, according to a global survey commissioned by the IT Governance Institute. Security and compliance were named the least important--likely due to efforts put into information security and compliance programs, such as those for Sarbanes-Oxley.

The survey consisted of 695 interviews with CEO/CIO-level executives in 22 countries. Full results are in the IT Governance Global Status Report 2006, a complimentary download. The study assessed the C-suite's IT governance priorities and actions executives have taken related to IT governance. It follows ITGI's 2003 report and tracks trends over the past 2 years.

The study found several improvements since 2003. For instance, IT is included more often on boards' agendas--63 percent regularly or always include it, compared to 58 percent in 2003. Though 57 percent of respondents said IT is very important to the delivery of corporate strategy, compared to 52 percent in 2003, the study found that CEOs are responsible for governance over IT in only 24 percent of the organizations.

Other findings include:

* The IT department at 56 percent of the organizations understands and supports business users' needs.

* IT outsourcing is no longer seen as the most beneficial resolution to IT problems--45 percent of U.S. respondents believe it is ineffective.

* The number of companies indicating no IT problems increased from 7 percent in 2003 to 21 percent.

* Only 9 percent of orgs are not considering implementing any IT governance solutions--down from 17 percent.