Making business decisions is no longer the sole province of managers and executives. A machine can do it now—literally. A new type of software called Business Rules Management Systems (BRMS) can automate the process of making operational business decisions, including customer interactions and IT-related choices. It’s based on Business Rules Engine and Business Event Processing technologies—in other words, the institutional knowledge that already exists within an organization. BRMS can take that knowledge and an organization’s best practices and use them to automatically generate business decisions in real time. Curious as to how, or whether, it works?
Read this white paper from Lustratus Research and find out more.
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