The two things companies measure more often than anything else are software quality and customer satisfaction. Unfortunately, many software companies are using the wrong metrics, and potentially missing the point when it comes to ensuring that their software meets the standards that define quality, and result in customer satisfaction. For example:
In this presentation, you'll learn how the measures and metrics commonly utilized by leading software producers are failing to provide practical, meaningful and actionable data for organizations to improve their products and impact customer satisfaction. In addition, you'll hear how the most successful companies are focusing on two primary metrics that have proven to be the most powerful and effective for quality analysis: function points for normalizing defect volumes and studying quality economics, and defect removal efficiency (DRE) for examining the effectiveness of both pre-test removal and all known forms of testing.
Join us and find out how to update and enhance your quality measures and metrics so that defects can be predicted before they occur, identified and measured when they do occur, and ultimately eliminated to push your customer satisfaction to the highest possible levels.
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